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Welcome to PASS – Level 3 What You Need to Know Before Enrolling The essentials: Prior to the start of the program, you will be required to work with your supervisor and identify a business process needing improvement in your work area.  A pre-program packet will be provided to you and your supervisor to help guide you through the selection of a process that will be the focus for your process improvement project throughout the duration of the program.  During PASS 3 you will work by yourself on the improvement process, but you will have guidance from a facilitator along the way. Weekly supervisory support is essential to the success of the project!

For further information:
DAS - Office of Training and Development
Marsha Stoops, Program Coordinator
30 E. Broad Street, 29th Floor
Columbus, OH 43215-3414
(614) 466-0577; (614) 619-0935 (c)  (888) 577-6276;  Fax (614) 232-1609
E-mail: marsha.stoops@das.state.oh.us

What is PASS Level 3?

Building on all of the skills learned in PASS Levels 1 and 2, PASS 3 focuses on a more intensive individual project, development and leadership skills. During this class you will gain additional and specific knowledge and experience in the area of process improvement. PASS 3 is an eight consecutive week commitment with individual classes varying between one-day and two-day formats.  PASS 3 focuses on help you understand your strengths and opportunities for development in:

• Applying management theory in an individual work environment
• Improving on higher level job competencies

PASS 3 learning activities are classroom based, but require some outside assignments between course dates (see “The Essentials” section listed above.)  A PASS 3 Pre-program assessment is conducted to measure peer-group perception in:

• Handling Conflict & Problem Solving, Decision making
• Collaboration & Commitment to High Standards
• Taking Initiative and Responsibility
• Communication skills

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1

(2-day session)

Orientation, Mapping Work Processes and Establishing Your Project Timeline : 
In this course, you will learn general techniques and how to’s in order to complete step-by-step documentation to improve work processes and leading a team through the process. Several methods of data gathering and analysis will be taught. You will also be required to establish your working timeline and initiating your project plans.

2

Creativity & Problem Solving for Leadership. Much of our problem solving skills effect our daily job success and failure. By creating new solutions and learning how to lead others through new processes you will improve your skills for the future. Looking through the lens of a leader, you learn to tap into your creativity, find new ways to accomplish goals and solve daily problems and challenges, and gain experience in leading others using these methods.   The afternoon is for project development activities.

3

Project Day; A full day of developing the process map and conducting the analysis to begin process improvement.   

4

Technical Writing: In this ½ day course, you will learn the basic aspects of technical writing using such techniques as “process descriptions; mechanism descriptors; classification and interpretation and report type selection” that matches reader’s needs. A project end report is required by week seven.  The afternoon is for project development activities.

5 

Effective Presentations: In this course you will review MS PowerPoint, and learn some advanced techniques. You will also practice the basic methods of writing a presentation and presenting on a professional level.

6

(2-day session)

Directing Your Development : This class will help you to analyze the sources of job satisfaction, identifying steps to improve performance; find effective ways to take initiative; identify strengths and improvement opportunities to maintain work relationships; and create a plan for personal performance and long-term goals.

7

Project Day