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OIT Alerts
Published Date -Monday, March 30, 2015
The certificate used for ZIX TLS has been renewed and will be installed today at 3:30 PM.  We do not expect any interruption to this service. 
Published Date -Friday, March 27, 2015
OIT - Server Virtualization - Issue discovered in VMware backup UPDATE
Update on the remediation of the VMware backup flaw.  

Remediation efforts are scheduled to complete, or have completed, this week for DSA, DRC, DOT, FCC, DODD, and OBM.  The remaining agencies for remediation efforts are TAX, DOH, DYS, JFS, and OIT.  Many of which are in progress but are taking some time due to the number of systems to correct.  This corrective effort is drawing to a close and should be completed soon.  

Communication Plan:
Weekly progress updates will be provided until completed.  Also, the remediation teams will be reaching out to individual agencies to share the list of impacted virtual servers and the targeted remediation windows for each.

Action Needed:
If an agency still manages their own VMware and backup environment, you are encouraged to contact VMware for assistance in resolving this issue as this condition likely does exist within an agency environment as well.  Detailed information on the issue can be found under the VMware KB article 2090639.  
OIT Announcements
Customer Service

Customer Service

Customer Service Center
(614) 644-6860 or (877) 644-6860

CSC Quick Guide


Please continue to contact the Customer Service Center (CSC) via email (csc@ohio.gov) or at 614.644.6860 for your support needs.  For those of you who prefer self-service you may submit and review your incidents and service requests starting today through the ServiceNow Customer Portal at customer-service.ohio.gov.  Once you reach the ServiceNow Customer Service Portal, please sign on using your State of Ohio UserID and Password.  Select either “Something is Broken” for new service requests/incidents or “Incident Status” to view the current status of submitted incidents. 


Please contact us with comments or questions about your
customer service experience. 

Greg Pennington
CSC Manager
Darlean Cummings
CSC Supervisor
Jeff Sagar
CSC Supervisor

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