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OIT Alerts
OIT Announcements
Published Date -Wednesday, October 01, 2014
OIT - Emergency Maintenance Rescheduled to Saturday, October 4 at 7pm
The emergency maintenance originally scheduled this evening at 5pm-9pm for the 7th floor of Rhodes has been rescheduled and will occur during the scheduled power outage on Saturday, October 4th at 7pm.

Thank you
Published Date -Tuesday, September 30, 2014
OIT - Emergency Maintenance Notification for Rhodes State Office Tower
On Wednesday, October 1st, OIT engineers will need to perform preventative emergency maintenance beginning at 5:00 pm to install failed UPS units in two network cabinets on 7th floor of the Rhodes State Office Tower.  This maintenance is required to ensure that critical network equipment will not be impacted by the Rhodes Tower power outage that is planned for Saturday, October 4th and future unplanned power outages.

During this emergency maintenance, customers will experience intermittent interruptions of service that will prevent access to the Internet and other State of Ohio resources.

Below is a list of OIT customers that may be affected.

Medical Board
Ohio Art Council
Cosmetology Board
Exposition Commission
Education BBCLE users
Government Communications Services Council
Historical Society
Inspector General’s Office
Police & Fire Depend Pension Fund
Board of Tax Appeals
Tuition Trust Authority
DAS Fleet Network
State Employee Health Care Board Network
state career colleges and schools

Please contact the Customer Service Center at 614.644.6860 or 1-877-644-6860 if you have any questions. 
Published Date -Thursday, September 25, 2014
SharePoint Maintenance Notification - SP2 Upgrade to Test Environment
OIT SharePoint Administrators and Stakeholders,
OIT is in the process of planning the upgrade to SP2 and we need your assistance as a first step. The TEST environment will be upgraded first so we need to know who is actively using it. Prior to the upgrade, current PROD data will be used to restore the TEST environment so be sure to consider this carefully before responding. If you “do not” want your sites overwritten with your PROD data, please let us know.
The planned start date for the TEST upgrade is Friday, October 17th with an outage expected the entire weekend. Another communication will be sent out with details of the upgrade once the plans are firm.
IMPORTANT: Please respond by the end of day Monday, October 13th. If we do not receive a response from you by this deadline, we will assume you are ok with our plans to proceed.
NOTE: This maintenance will not affect the IT ALPS farm.

For information on SP2, please follow this link:
Let us know if you have any questions or concerns. 
Customer Service

Customer Service

Customer Service Center
(614) 644-6860 or (877) 644-6860

CSC Quick Guide


Please continue to contact the Customer Service Center (CSC) via email (csc@ohio.gov) or at 614.644.6860 for your support needs.  For those of you who prefer self-service you may submit and review your incidents and service requests starting today through the ServiceNow Customer Portal at customer-service.ohio.gov.  Once you reach the ServiceNow Customer Service Portal, please sign on using your State of Ohio UserID and Password.  Select either “Something is Broken” for new service requests/incidents or “Incident Status” to view the current status of submitted incidents. 


Please contact us with comments or questions about your
customer service experience. 

Greg Pennington
CSC Manager
Darlean Cummings
CSC Supervisor
Jeff Sagar
CSC Supervisor

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