Ohio.gov  |   State Agencies   |   Online Services
You are here : Divisions  >  Information Technology  >  Customer Service
OIT Alerts
OIT Announcements
Published Date -Thursday, February 26, 2015
OIT - Implementing Network Events AutoTicketing in ServiceNow
OIT will begin a process of network discovery from an implementation of solarwinds. The discovery will be sourced from and will use SNMP and ICMP protocols. The results of this network discovery will be used to populate the ServiceNow CMDB with information on all reachable network hardware items. The initial intent of this discovery is to map devices managed by OIT. As Agency networks are transitioned to the OneNetwork architecture, this discovery will maintain a current inventory of all managed devices on an on-going basis.

Agencies may see an unusual amount of traffic sourced from the address listed above during this discovery. Should you experience any issues or have any questions, please contact the Customer Service Center.

Customer Service Center
Toll Free 1-877-644-6860
Customer Service

Customer Service

Customer Service Center
(614) 644-6860 or (877) 644-6860

CSC Quick Guide


Please continue to contact the Customer Service Center (CSC) via email (csc@ohio.gov) or at 614.644.6860 for your support needs.  For those of you who prefer self-service you may submit and review your incidents and service requests starting today through the ServiceNow Customer Portal at customer-service.ohio.gov.  Once you reach the ServiceNow Customer Service Portal, please sign on using your State of Ohio UserID and Password.  Select either “Something is Broken” for new service requests/incidents or “Incident Status” to view the current status of submitted incidents. 


Please contact us with comments or questions about your
customer service experience. 

Greg Pennington
CSC Manager
Darlean Cummings
CSC Supervisor
Jeff Sagar
CSC Supervisor

To view information in portable document format (.pdf), you must have Adobe Reader installed on your computer. Click here to download a free copy of Adobe Reader.
To view information in MS Word (.doc), you must have MS Word 2003 or later or Word Viewer installed on your computer. Click here to download a free copy of Word Viewer.
To view information in MS Excel (.xls), you must have MS Excel 2003 or later or Excel Viewer installed on your computer. Click here to download a free copy of Excel Viewer.