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OIT Alerts
Published Date -Saturday, July 26, 2014
OIT - Server Virtualization - Emergency vCenter Maintenance Update

Between the hours of 8:30am and 9:30am access to the vSphere web client and various virtual server management features were unavailable. However, no disruption occurred to the virtual servers, their hosted applications and/or services, or backup services as a result.

Engineers were able to successfully restore management services in the server virtualization service.

At this time, all services are fully functional.  
Published Date -Saturday, July 26, 2014
OIT - Server Virtualization - Emergency vCenter Maintenance

Please be aware that at approximately 8:30am on Saturday 7/26/2014 an issue with the service’s production vCenter server was identified. This issue is impacting various management services in the server virtualization service.

While still early information, a likely cause may be related to a VMware knowledge base article 2033822. Engineers are planning to implement emergency changes during the hours of 9:00am – 11:00am today.

As this relates to management functions within the service, all virtual servers within the service are functioning and accessible.

There is no identified impact to the virtual servers and their associated applications. However, since the backup services makes calls to the virtual server environment through these same management services, backups could have been impacted but are still being investigated and confirmed.
 
Published Date -Friday, July 25, 2014
Intermittent connectivity to the Mail.Ohio.Gov url.

Email users in the ID environment are experiencing intermittent connectivity to the Mail.Ohio.Gov url. This is for On premise ID mail users only.

This is being caused by a machine that is attempting to login to the Mail environment many thousands of times using invalid credentials. This effectively creates what is known as a denial of service attack. We are working with the agency that this is coming from to identify the machine and disable it. Updates will follow shortly. This should be resolved by late this morning.

 
Published Date -Friday, July 25, 2014
OIT - EXCHANGE - Mail.Ohio.Gov is Unavailable
Email users in the ID environment are experiencing connectivity to mail.ohio.gov. IT Techs will continue to work on this issue and the Customer Service Center will provide updates as they become available. 
Published Date -Wednesday, July 23, 2014
OIT - Intermittent Delay with Email Message Delivery
Email delivery to non-state of Ohio addresses sent from the DAS Enterprise may have been intermittently delivered to those addresses.  Others that were not delivered would have been rejected and senders would have received an immediate NDR (Non Delivery Report).

This was due to a “Connector” used to forward email to the internet not behaving as expected.  The Enterprise system uses many connectors for redundancy and for other specific purposes. As a result of this redundancy, most messages did get delivered – but some did not.  Those that were not delivered would have triggered an immediate NDR, notifying the sender that the message did not go out.

The connector has been corrected and mail is now being sent out as expected.
 
OIT Announcements
Customer Service

Customer Service

Customer Service Center
CSC@ohio.gov
(614) 644-6860 or (877) 644-6860

CSC Quick Guide

 

Please continue to contact the Customer Service Center (CSC) via email (csc@ohio.gov) or at 614.644.6860 for your support needs.  For those of you who prefer self-service you may submit and review your incidents and service requests starting today through the ServiceNow Customer Portal at customer-service.ohio.gov.  Once you reach the ServiceNow Customer Service Portal, please sign on using your State of Ohio UserID and Password.  Select either “Something is Broken” for new service requests/incidents or “Incident Status” to view the current status of submitted incidents. 

 

 
Please contact us with comments or questions about your
customer service experience. 

           
Greg Pennington
CSC Manager
1.614.644.4363
greg.pennington@das.ohio.gov
Darlean Cummings
CSC Supervisor
1.614.644.8942
darlean.cummings@das.ohio.gov
Jeff Sagar
CSC Supervisor
1.614.914.4212
jeff.sagar@das.ohio.gov
           
 
 

 
 
 
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