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OIT Alerts
Published Date -Sunday, February 01, 2015
OIT - Problem with VoIP Phones - Update (Final)
CBTS has resolved the VOIP Phone issue. CBTS will perform a Root Cause Analysis (RCA) that will provide detailed information related to the outage.

Thank you for your patience. Should you have any lingering issues related to this outage, please contact the CSC.
 
Published Date -Saturday, January 31, 2015
OIT - Problem with VoIP Phones
We are currently experiencing problems with the VoIP phones. Users are unable to access voicemail and make outbound calls. OIT Network technicians and CBTS are currently engaged in working on the problem. 
OIT Announcements
Published Date -Monday, January 26, 2015
OIT - F5 Load Balancer maintenance
On Sunday, February 8, 2015 from 6:00 am to 12:00 pm, OIT will be performing maintenance on the F5 load balancers located in the enterprise data center. This maintenance will include the upgrade of load balancer blades on these F5s, which provide load balancing services for enterprise hosted sites and customer applications including: SharePoint, OBG, Ohio.Gov, ITALPS, DRC applications, eLicense and other sites hosted by OIT. This maintenance is not expected to impact these load balanced environments, but a momentary disruption of customer connection is possible when device fail-over occurs as part of the upgrade process.  
Customer Service

Customer Service

Customer Service Center
CSC@ohio.gov
(614) 644-6860 or (877) 644-6860

CSC Quick Guide

 

Please continue to contact the Customer Service Center (CSC) via email (csc@ohio.gov) or at 614.644.6860 for your support needs.  For those of you who prefer self-service you may submit and review your incidents and service requests starting today through the ServiceNow Customer Portal at customer-service.ohio.gov.  Once you reach the ServiceNow Customer Service Portal, please sign on using your State of Ohio UserID and Password.  Select either “Something is Broken” for new service requests/incidents or “Incident Status” to view the current status of submitted incidents. 

 

 
Please contact us with comments or questions about your
customer service experience. 

           
Greg Pennington
CSC Manager
1.614.644.4363
greg.pennington@das.ohio.gov
Darlean Cummings
CSC Supervisor
1.614.644.8942
darlean.cummings@das.ohio.gov
Jeff Sagar
CSC Supervisor
1.614.914.4212
jeff.sagar@das.ohio.gov
           
 
 

 
 
 
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