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OIT Alerts
OIT Announcements
Published Date -Thursday, February 26, 2015
OIT - Implementing Network Events AutoTicketing in ServiceNow
OIT will begin a process of network discovery from an implementation of solarwinds. The discovery will be sourced from 66.144.112.18 and will use SNMP and ICMP protocols. The results of this network discovery will be used to populate the ServiceNow CMDB with information on all reachable network hardware items. The initial intent of this discovery is to map devices managed by OIT. As Agency networks are transitioned to the OneNetwork architecture, this discovery will maintain a current inventory of all managed devices on an on-going basis.

Agencies may see an unusual amount of traffic sourced from the address listed above during this discovery. Should you experience any issues or have any questions, please contact the Customer Service Center.


Customer Service Center
1-614-644-6860
Toll Free 1-877-644-6860
csc@ohio.gov
 
Customer Service

Customer Service

Customer Service Center
CSC@ohio.gov
(614) 644-6860 or (877) 644-6860

CSC Quick Guide

 

Please continue to contact the Customer Service Center (CSC) via email (csc@ohio.gov) or at 614.644.6860 for your support needs.  For those of you who prefer self-service you may submit and review your incidents and service requests starting today through the ServiceNow Customer Portal at customer-service.ohio.gov.  Once you reach the ServiceNow Customer Service Portal, please sign on using your State of Ohio UserID and Password.  Select either “Something is Broken” for new service requests/incidents or “Incident Status” to view the current status of submitted incidents. 

 

 
Please contact us with comments or questions about your
customer service experience. 

           
Greg Pennington
CSC Manager
1.614.644.4363
greg.pennington@das.ohio.gov
Darlean Cummings
CSC Supervisor
1.614.644.8942
darlean.cummings@das.ohio.gov
Jeff Sagar
CSC Supervisor
1.614.914.4212
jeff.sagar@das.ohio.gov
           
 
 

 
 
 
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