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OIT Alerts
OIT Announcements
Published Date -Wednesday, May 27, 2015
OAKS Outage scheduled for May 29 – June 2

The Department of Administrative Services Office of Information Technology announced today that the Ohio Administrative Knowledge System (OAKS) is migrating to new hardware beginning Friday, May 29th at 5:00 p.m. and should be completed prior to Tuesday, June 2nd at 7:00 a.m.

This fall DAS OIT will implement PeopleSoft Financials version 9.2.  This weekend’s outage is in preparation for the OAKS Financials 9.2 upgrade and release of future functionality. This move provides modernization, enhancement and optimization, and provides OAKS with a new technology platform which standardizes the system’s underlying PeopleSoft architecture and supports the larger IT Optimization effort.

What is the impact?

All OAKS applications will be unavailable between Friday, May 29th at 5:00 p.m. and Tuesday, June 2nd at 7:00 a.m.  As a result, there will be no OAKS access during normal state operating hours on Monday, June 1, 2015.

We have worked to minimize any changes this could cause to the look and feel, functionality or user experience.  Users should contact their normal helpdesk points of contact should they encounter any issues.

We apologize for the inconvenience and thank you for your patience.

 
Customer Service

Customer Service

Customer Service Center
CSC@ohio.gov
(614) 644-6860 or (877) 644-6860

CSC Quick Guide

 

Please continue to contact the Customer Service Center (CSC) via email (csc@ohio.gov) or at 614.644.6860 for your support needs.  For those of you who prefer self-service you may submit and review your incidents and service requests starting today through the ServiceNow Customer Portal at customer-service.ohio.gov.  Once you reach the ServiceNow Customer Service Portal, please sign on using your State of Ohio UserID and Password.  Select either “Something is Broken” for new service requests/incidents or “Incident Status” to view the current status of submitted incidents. 

 

 
Please contact us with comments or questions about your
customer service experience. 

           
Greg Pennington
CSC Manager
1.614.644.4363
greg.pennington@das.ohio.gov
Darlean Cummings
CSC Supervisor
1.614.644.8942
darlean.cummings@das.ohio.gov
Jeff Sagar
CSC Supervisor
1.614.914.4212
jeff.sagar@das.ohio.gov
           
 
 

 
 
 
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